IMORTANT: The mail from Japan takes longer to arrive during the holiday season, so order early to avoid shipping delays. FEDEX is the fastest way to ship.

Pokevault.com: About Us

Pokevault.com (formerly known as Hardrock-Pokemon.com) is located in Fukuoka, Japan. Since 1997, we have specialized in very rare Japanese Pokemon promo cards, holo cards, Pokemon plush toys, pokedolls, deck boxes, card sleeves, charms, bags, straps, and much more. We have access to Japanese Pokemon items that you wouldnt normally be able to buy. Since 1997, we have shipped out over 120,000 orders to more than 80,000 happy customers in over 75 countries. We also have an Ebay store if you would like to check out our feedback (username: brianjapan). We are open Monday thru Friday and we ship orders out daily when we are open. We try to send your order out as soon as possible. Most orders sent out within 12-24 hours (excluding weekends and holidays).

All items are 100% licensed, authorized merchandise bought directly in Japan at the Pokemon Center or other licensed Pokemon retailers. All items are sent directly to you from our Fukuoka, Japan store. We will NEVER knowingly sell fake, bootleg, factory reject or any other kind of unauthorized merchandise like you find all over Ebay from Hong Kong and Chinese sellers. We take a stand against bootlegging and have several videos on how to spot fake pokemon as well as over 100 youtube videos on Pokemon items.

Pokevault was recently interviewed by the Huffpost. We want to give a special thanks to Rachel for writing the article about us. We were mentioned in a second article in the Huffpost as well on how to avoid buying bootleg plush toys.

Pokevault.com is a privately owned company and is not affiliated in any way with Nintendo, Pokemon Center, Game Freak, Creatures Inc or any other company. We are a private company that specializes in rare Pokemon items from Japan. All prices on our site reflect the cost of obtaining rare Pokemon items (Paypal fees, Japanese business tax, advertising costs, boxes, office space, storage facility rent, etc).

If there is an item that you have a question on, or there is something that you dont see on the site that you are looking for, feel free to contact us. Our goal is to provide you with the best products and best customer service possible.

Sincerely,

Brian Grabow
Owner/President
Pokevault.com