Shipping Information

Shipping Transit Time:

PLEASE NOTE: DUE TO COVID-19, THE JAPAN POST OFFICE HAS STOPPED DELIVERY TO MANY COUNTRIES AND THE ESTIMATED DELIVERY TIMES MAY BE LONGER THAN STATED BELOW. SOME COUNTRIES CAN TAKE UP TO A MONTH TO LOAD THE MAIL ONTO THE AIRPLANE DUE TO REDUCED NUMBER OF FLIGHTS. THESE TIMES ARE JUST APPROXIMATIONS AND IT DEPENDS ON PLANE AVAILABILITY AND COUNTRY. FEDEX SHIPPING IS HIGHLY RECOMMENDED AND USUALLY TAKES 1-2 WEEKS TO ARRIVE.


Pokevault offers 3 different different shipping methods for your convenience. All packages are sent through the Japan Post Office or Fed Ex.


1) FEDEX INTERNATONAL PRIORITY - This is the absolute fastest way to ship a package that we offer.  It comes with a tracking number. On average it usually takes about 3-5 days to arrive,  but depends on which country you are located. Fed ex does NOT deliver to P.O. box addresses or military addresses. Some items may not be allowed due to speedy customs clearance (ex. some food items, etc).

2) EMS EXPRESS AIRMAIL - This is the fastest way to ship a package thru the Japan post office.  It comes with a tracking number. On average it usually takes about 5-10 days to arrive,  but depends on which country you are located, how fast it clears customs and how busy customs and the post office is.

3) REGISTERED AIRMAIL - This is the cheapest way to send a package thru the Japan post office. It comes with a tracking number. On average, it usually takes about 2-4 weeks to arrive, but depends on which country you are located, how fast it clears customs and how busy customs and the post office is.

IMPORTANT:

*** Delivery times vary depending on the destination country and what time of year it is. Shipping during the holidays can take much longer than stated.
*** Delivery times to some countries take much longer than other countries. Packages sent to South America, Central America, Africa, Russia, Italy, Canada and a few other countries can take considerably longer to arrive. Sometimes as long as 4-8 weeks or longer.
*** Delivery times are just an estimate based on previous experience. We do our best to send your package out immediately, but please understand that once we send a package out, we have no control over how long it will take to arrive. It depends on how busy customs and the post office is in your country.

Customs, Duties & Taxes:
Packages sent to some countries may be subject to import taxes, VAT taxes, duties or other fees. YOU ARE RESPONSIBLE FOR ALL IMPORT TAXES, VAT TAXES, DUTIES AND FEES. We have no way of knowing how much your country will charge (if any) and these fees are not included in the total price that you pay Pokevault. Taxes and duties are determined by the destination country and the value of the package. The charges vary from country to country, so you are responsible for checking your country's regulations before purchasing.  Pokevault is not responsible for any extra charges imposed by the recipient's country.

PLEASE NOTE: Due to the changes in international tax laws (VAT, Brexit, etc), we cannot reduce the value of the package or write "gift" on the package. Doing so can result in fines for the customer and us as well as seizure of your package. Please do not ask us to write "gift" or reduce the price. This is for our protection as well as ours.

Shipping Cost:

Shipping cost varies depending on the weight and size of the package, which country you ship to, and which shipping method that you choose. You can check the shipping cost before purchasing by clicking on your shopping cart, then clicking on "estimate shipping cost and taxes".

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