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VERY IMPORTANT: During the holiday season (November - January) shipping times can take longer than stated on our website. We work on average 12-15 hours per day to send your packages out as quickly as possible, but every year, the mail seems to take longer during the holiday season (due to volume of packages, security checks, customs delays, etc).
We also HIGHLY RECOMMEND using a TRACKABLE service (Registered Mail or EMS express mail) as mail can get misplaced or misrouted more easily during the holidays.
*** "Regular airmail" is NOT trackable (so there is no way to know to track exactly where the package is) ***.
If it is getting close to the holidays, we HIGHLY RECOMMEND using EMS EXPRESS MAIL. Although it still may have delays, its the best chance of arriving the fastest during the holidays. Keep in mind that the Japan post office is closed on weekends and holidays.
*** Please understand that we send out packages as fast as humanly possible, but unfortunately we have no control over how long the post office in your country takes to deliver it.
If your package has not arrived in a reasonable amount of time, please contact us right away so we can track it for you, or we can provide you with the website where you can track it yourself.
In our area of Japan, we do not have FedEx, UPS, or any other overnight delivery service, so please order as early as you can to ensure that you have a happy holiday season.