COVID-19 Corona Virus Update

IMPORTANT:

We are now able to ship with FedEx to most countries. If you do not see the FedEx option for your country, please contact us and will we check if its possible to send.

FedEx has very fast delivery (Usually takes about a week or two to most countries), but there are some important Rules:

1) Your address must be correct. If any information is missing or incorrect (apartment number missing, incorrect zipcode, etc), there could be extra fees, so please double check your address when ordering).
2) FedEx cannot deliver to a P.O. box or some military installations.
3) A telephone number and email address are REQUIRED for the receipient.
4) Brazil - Your tax ID number is required for all purchases. Please write your tax ID number in the comments section or contact us.
5) Food products are not allowed to some countries. If you plan on ordering food, let us know and we will check if its ok to send or not.
6) If your package gets returned because you didnt pick it up or you refuse the package, FedEx may charge you for the shipping cost to send it back.
7) If there are any customs or taxes for your order, you mail be billed afterwards by customs.
8) PLEASE watch for your package. If FedEx cannot deliver and the package is sent back, you are responsible for the shipping cost to send the package back AND re-send it.

*** ANY OTHER MAIL SERVICE OTHER THAN FEDEX AND EMS (REGISTERED MAIL, REGULAR AIRMAIL) ARE EXTREMELY DELAYED. SOMETIMES AS LONG AS 2-4 MONTHS FOR DELIVERY TO SOME COUNTRIES BECAUSE OF COVID-19. THIS IS BECAUSE OF LACK OF FLIGHTS (BOTH DOMESTIC AND INTERNATIONAL), LONG CUSTOMS CLEARANCE DELAYS, AND HOLDING OF PACKAGES FOR UP TO A MONTH FOR COVID-19 SAFETY CONCERNS. REGULAR AIRMAIL IS NO LONGER AVAILABLE NOW DUE TO UNRELIABILITY***

THE JAPAN POST OFFICE IS CURRENTLY NOT SHIPPING TO OVER 140 COUNTRIES DUE TO TRAVEL DISRUPTIONS BECAUSE OF COVID-19.

List of countries currently with NO MAIL SERVICE thru the Post Office (This includes EMS, Registered Mail and Regular Airmail)

ASIA
Afghanistan
Bangladesh
Bhutan
Brunei
East Timor
India
Laos
Malaysia
Maldives
Mongolia
Nepal
Pakistan

Middle East
Bahrain
Cyprus
Iran
Iraq
Israel
Jordan
Kuwait
Oman
Saudi Arabia
Syria
United Arab Emirates

Europe
Albania
Armenia
Azerbaijan
Belarus
Faroe Islands
Georgia
Greece
Greenland
Ireland
Kosovo
Kyrgyzstan
Malta
Moldova
Montenegro
Montserrat
North Macedonia
Romania
Russian Federation
Serbia
Slovakia
Turkmenistan
United Kingdom (Delivering, but about 3-4 weeks delayed)
Ukraine
Uzbekistan
Vatican

Oceania
American Samoa
Australia
Christmas Island
Cocos Islands
Fiji
French Polynesia
Guam
Kiribati
Marshal Islands
Micronesia
Midway Islands
Nauru
New Calendonia
North Marina Islands
Norfolk Island
Palau
Papua New Guinea
Pitcairn
Saipan
Samoa
Solomon Islands
Tonga
Tuvalu
Vanuatu
Wake
Wallis and Futuna

North and Central America
Anguilla
Antigua and Barbuda
Aruba
Bahamas
Barbados
Belize
Burmuda
Bonaire, Saba and Saint Eustatius
British Virgin Islands
Cayman Islands
Costa Rica
Cuba
Curacao
Dominica
Domincan Republic
El Salvador
Grenada
Guatemala
Haiti
Honduras
Jamaica
Martinique
Mexico (Delivering, but very delayed)
Montserrat
Netherlands Antilles
Nicaragua
Puerto Rico
Saint Christopher and Nevis
Saint Lucia
Sint Maarten
Saint Pierre and Miquelon
Saint Vincent
Trinidad and Tobago
Turks and Caicos
United States of America
US Virgin Islands

South America
Argentina
Brazil
Chile
Colombia
French Guyana
Guyana
Paraguay
Peru
Suriname
Uruguay
Venezuela

Africa
Algeria
Angola
Ascension
Benin
Botswana
Burkina Faso
Burundi
Cameroon
Cape Verde
Central Africa
Chad
Comoros
Congo
Djibouti
Egypt
Equatorial Guinea
Eritrea
Eswatini
Ethiopia
Gambia
Guinea-Bissau
Lesotho
Malawi
Mali
Mauritania
Morocco
Mozambique
Nambia
Niger
Nigeria
Reunion
Rwanda
Sao Tome and Principe
Senegal
Seychelles
Sierra Leone
South Sudan
St. Helena
Tristan da Cunha
Uganda
Zambia
Zimbabwe

You can visit the Japan post office website for more details (In English)
https://www.post.japanpost.jp/int/information/2020/0423_01_en.html
https://www.post.japanpost.jp/int/information/2020/0618_01_01_en.pdf

The mail is VERY DELAYED to almost everywhere in the world because of the reduced number of flights due to the COVID-19 corona virus. Expect your order to take much longer than normal to arrive. PLEASE BE PATIENT. Unfortunately this is a very abnormal situation and we have no control over how long the mail takes to arrive. 


1) If you country is not listed above, then we are able to send your package, but expect very long shipping delays (ESPECIALLY FOR REGULAR AIRMAIL) and mail service may stop at any time without warning (There are very few international flights right now. Packages have to wait for available flights, so some packages may take 2-3 months or more in some cases). We will do everything we can to send your package if we are able to. This also includes every type of mail, including EMS express mail. EMS express mail has priority and is loaded on the planes first, then if there is space registered mail is loaded next and then if there is still space regular mail is sent last).

2) If mail to your country is stopped, you may of course order anytime and we will keep your package here for you and send it out as soon as we are able to (Unfortunately I do not know exactly how long this will be).

3) If your package has already been sent, it will probably take longer than normal to arrive, so please be patient. If the mail is still being accepted to your country, we will do everything we can to send your package out as quickly as possible, but once we send it out, we have no control over how long it takes to arrive. Some countries are taking considerably longer than normal to arrive. The delivery time depends on the situation with your country's post office. If mail to your country is temporarily stopped, we will send out your package as soon as your country starts accepting mail again.

4) IMPORTANT UPDATE for mail sent to the USA before the mail was stopped.
https://www.post.japanpost.jp/int/information/2020/0423_03_en.html


Also, PLEASE watch for your packages online with the tracking number and link you are provided when you order (Only Registered mail and EMS express mail have tracking numbers). Several packages have been sent back because they were not picked up before the time limit. Some countries may have special protocol where they are not directly handing your package to you for safety concerns, so please contact the post office in your country for details of how to receive it.  

*** Because of the situation, your package may stop tracking for a period of time. This means that your package is waiting for a flight, or waiting to clear customs. It will start tracking again as soon as there is an available flight, or it clears customs ***