Shipping Update Regarding COVID-19

IMPORTANT:

We are now able to ship with FedEx to most countries. If you do not see the FedEx option for your country, please contact us and will we check if its possible to send.

FedEx has very fast, trackable delivery (Usually takes about a week or two to most countries), but there are some important Rules:


1) Your address must be correct. If any information is missing or incorrect (apartment number missing, incorrect zipcode, etc), there could be extra fees, so please double check your address when ordering).
2) FedEx cannot deliver to a P.O. box and military installations.
3) A telephone number and email address are REQUIRED for the receipient.
4) Brazil and Indonesia - Your tax ID number is required for all purchases. Please write your tax ID number in the comments section or contact us.
5) Food products are not allowed to some countries. If you plan on ordering food, let us know and we will check if its ok to send or not. The USA FDA now prohibits any candy or food items to be sent by FedEx (other shipping ways are ok).
6) If your package gets returned because you didnt pick it up or you refuse the package, FedEx will charge you for the shipping cost to send it back.
7) If there are any customs or taxes for your order, you mail be billed afterwards by customs.
8) PLEASE watch for your package. If FedEx cannot deliver and the package is sent back, you are responsible for the shipping cost to send the package back AND re-send it.

*** ANY OTHER MAIL SERVICE OTHER THAN FEDEX  (EMS & REGISTERED MAIL) ARE VERY DELAYED. SOMETIMES AS LONG AS 1-2 MONTHS FOR DELIVERY TO SOME COUNTRIES BECAUSE OF COVID-19. THIS IS BECAUSE OF LACK OF FLIGHTS (BOTH DOMESTIC AND INTERNATIONAL) AND LONG CUSTOMS CLEARANCE DELAYS. REGULAR (UNTRACKABLE) MAIL IS NO LONGER OFFERED DUE TO UNRELIABILITY***

THE JAPAN POST OFFICE IS CURRENTLY NOT SHIPPING TO OVER 140 COUNTRIES DUE TO TRAVEL DISRUPTIONS BECAUSE OF COVID-19.

List of countries currently with NO MAIL SERVICE thru the Post Office (This includes EMS, Registered Mail and Regular Airmail)


ASIA
Afghanistan
Bangladesh
Brunei
Cambodia
East Timor
India
Laos
Malaysia
Mongolia
Myanmar

Middle East

Bahrain
Saudi Arabia
Syria

Europe
Albania
Armenia
Azerbaijan
Belarus
Faroe Islands
Georgia
Greece
Greenland
Kazakhstan
Kosovo
Kyrgyzstan
Malta
Moldova
Montenegro
Montserrat
North Macedonia
Romania
Russian Federation
Serbia
Slovakia
Tajikistan
Turkmenistan
Uzbekistan
Vatican

Oceania
American Samoa
Australia
Christmas Island
Cocos Islands
Fiji
French Polynesia
Guam
Kiribati
Marshal Islands
Micronesia
Midway Islands
Nauru
New Calendonia
North Marina Islands
Norfolk Island
Palau
Papua New Guinea
Pitcairn
Saipan
Samoa
Solomon Islands
Tonga
Tuvalu
Vanuatu
Wake
Wallis and Futuna

North and Central America
Anguilla
Antigua and Barbuda
Aruba
Bahamas
Barbados
Belize
Bermuda
Bolivia
Bonaire, Saba and Saint Eustatius
British Virgin Islands
Canada
Cayman Islands
Chili
Costa Rica
Cuba
Curacao
Dominica
Domincan Republic
El Salvador
Grenada
Guatemala
Haiti
Honduras
Jamaica
Martinique
Montserrat
Netherlands Antilles
Nicaragua
Puerto Rico
Saint Christopher and Nevis
Saint Lucia
Sint Maarten
Saint Pierre and Miquelon
Saint Vincent
Trinidad and Tobago
Turks and Caicos
United States of America
US Virgin Islands

South America
Brazil
French Guiana
Guyana
Paraguay
Peru
Suriname
Uruguay
Venezuela

Africa
Angola
Ascension
Benin
Botswana
Burkina Faso
Burundi
Cameroon
Cape Verde
Central Africa
Chad
Comoros
Congo
Curacao
Djibouti
Egypt
Equatorial Guinea
Eritrea
Eswatini
Gambia
Guinea-Bissau
Lesotho
Malawi
Mali
Mauritania
Nambia
Niger
Nigeria
Reunion
Sao Tome and Principe
Senegal
Seychelles
Sierra Leone
South Sudan
St. Helena
Tristan da Cunha
Uganda
Zambia
Zimbabwe

1) If you country is not listed above, then we are able to send your package, but expect very long shipping delays and mail service may stop at any time without warning (There are very few international flights right now. Packages have to wait for available flights, so some packages may take 1-2 months or more in some cases). 

2) If mail to your country is stopped, you may still order, but we cannot send your package until the mail resumes. We will keep your package here for you and send it out as soon as we are able to (Unfortunately I do not know exactly how long this will be).

*** Because of the situation, your package may stop tracking for a period of time. This means that your package is waiting for a flight, or waiting to clear customs. It will start tracking again as soon as there is an available flight, or it clears customs ***

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