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FAQ

1. How do I use my coupon code?
The coupon code box is located inside the shopping cart (the shopping cart button on the GRAY bar near the currency flags, not the white shopping cart under the Pokemon banner). Click on the shopping cart button located on the gray bar. Then click "view cart". Then simply click "use coupon code" and enter the code and your discount will be applied.
-OR-
When you put an item in your cart, at the top of the screen it will say "Success. You have added (item name) to your shopping cart" in green text. Simply click on the shopping cart link in this text and it will take you to the shopping cart where you click on "use coupon code". Then enter your coupon code to get your discount applied.

There are 2 ways to check.
Put your item(s) in the shopping cart. Click on the "shopping cart" on the gray bar located just under the store logo and to the left of the currency flags (NOT the shopping cart located inside the store logo and above the currency flags). Then click "estimate shipping cost", enter your country, area and zip code and it will give you the shipping cost. 
-OR-
When you put an item in your cart, at the top of the screen it will say "Success. You have added (item name) to your shopping cart" in green text. Simply click on the shopping cart link in this text and it will take you to the shopping cart where you click on "estimate shipping & taxes". Then enter your country, region/state & zip code and it will give you the shipping cost. 

Yes. If you dont have Paypal, but you have a credit card, paypal has an option to pay by credit card even if you are not a paypal member.

4. Are any other methods of payment accepted other than Paypal and credit cards?

For USA residents, yes, we also accept cashiers checks, money orders and cash. Only US$ amounts are accepted. For cash, PLEASE send by registered or trackable means so it doesnt get lost in the mail. We are NOT responsible for lost cash in the mail. However, on our website, only Paypal or credit cards are accepted, so if you wish to use a method other than Paypal, please email us directly first and tell us which items you would like to order and the product #. All money order and cash orders  must be paid within 7 days or they will be canceled.

For Europe, Australia, Asia, Canada and all other countries, at this time, we can only accept Paypal, or cash (If you send cash, PLEASE send by registered or trackable means so it doesnt get lost in the mail. We are NOT responsible for lost cash in the mail). If you would like to order, please email us directly first and tell us which items you would like to order and the product #. Otherwise we cannot guarantee that the items will still be available. For cash, we accept the equivalent amount in euros, Japanese yen, pound sterling, Australian dollars, and Canadian dollars. Sorry, but we do not accept European checks/cheques. 

5. How long does it take to receive an order after it has been placed?

It depends on the method of delivery, date ordered, and destination country. We DO NOT ship orders on weekends or Japanese national holidays. Once an order is shipped, it usually takes 7-14 working days for 1st class airmail and registered mail, or 3-7 working days for EMS express shipping. PLEASE NOTE: These times are only estimates and it varies from country to country and time of year.

NOTE: Italy, South America, Mexico, Africa, Central America, remote islands and a few other places take much longer. Sometimes as long as 4-6 weeks.

6. Can I cancel an order once it has been paid for?

No, you can not cancel once an order has been placed.  The only exception is that if you ordered the wrong item by mistake. In order to change your order, please email us IMMEDIATELY so that we can change your order.  Once an order has been shipped, you can not change or cancel your order.  We ship very soon after an order is placed, so please  email us  as soon as possible.  You may not cancel because you no longer want the item(s), changed your mind, or can't afford the item(s). PLEASE do not order unless you are 100% sure that you want the item(s).

7. Is there any kind of guarantee that my order will be delivered?

Yes, we guarantee safe delivery of all our products. If your product is lost or damaged, we will replace it, or refund your payment if the item is no longer available.

8. Is there any way to check the status of my package or track it?

Yes, but only if you chose the registered airmail or EMS express shipping option. If you would like to know your tracking number and how to track your package, please contact us and we would be happy to give you the information. However, there is no tracking number for 1st class airmail. We can tell you when it was sent out, but we cannot tell you where it currently is, or when it will arrive.

 9. Can I hold an item and pay for it later?

Sorry, we can not hold items. Because some of our items are extremely popular and many people want them, to be fair, it is first come, first serve. 

10. Can I do payment plans?

Sorry, we do not accept payment plans. All items must be fully paid at the time of purchase.

11. Do you proxy bid on Japanese auctions for customers, or can you order items from another Japanese site for a customer?

Sorry, we no longer proxy bid on items for people or buy items from other sites. The only items we sell are those listed on our site.